TERMS AND CONDITIONS

ABOUT US

The Donkey Sanctuary (Cyprus) is a subsidiary of The Donkey Sanctuary, Sidmouth, Devon EX10 0NU UK a registered charity in England No, 264818.

This website is owned by The Donkey Sanctuary and operated by both The Donkey Sanctuary and The Donkey Sanctuary (Cyprus). If you have any suggestions or comments please email using the 'Contact us' link.

Net profits of all gifts sold go directly to The Donkey Sanctuary (Cyprus) Registration No 194261 TIC No.12194261M.

Our Contact details:

The Donkey Sanctuary (Cyprus)
30B Agios Panteleimonas Street
Pano Kivides
4715 Limassol
Cyprus

Phone: +357 25 944151
Email: info@donkeysanctuarycyprus.org

The Donkey Sanctuary (Cyprus) is a registered not for profit organisation registered in Cyprus No. 194261 whose Registered Office is at 10A Georgiou Gennadiou Street, Agathaggelos Court, 2nd Floor Office 203, 3041 Limassol, Cyprus.

 

MAKING A PURCHASE

Browse our site and click on the product that you wish to buy and put it into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. Postal charges will be shown at the Checkout after you have completed your address details.

We only accept credit/debit card payment. If you are purchasing from outside the Cyprus, place your order and your credit card company will convert the transaction to your own currency if applicable.

We accept MasterCard, Visa, and their derivatives excluding Visa Electron.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


TAX CHARGES

VAT, where applicable, is included in the price of all products.

 

CREDIT CARD SECURITY

All credit/debit card transactions and details are handled by a secure payment service (JCC Payment Systems, Cyprus). Card details are only taken once you have been transferred to their secure site. Card numbers are not held in clear text on any website.

 

GUARANTEE

Your satisfaction is important to us. We aim to ensure that goods are accurately described. Should your purchase fail to meet your expectations, simply return it to us within 14 days. We guarantee to replace it or refund the purchase price.

You also have a statutory right to cancel your order and receive a full refund for any goods within 7 working days after receipt of goods.

Please note that all products sold by The Donkey Sanctuary (Cyprus) conform to the appropriate European standards and they are offered subject to availability at the time you place an order.

 

REACHING US

If you need to reach us, please email us using the 'Contact us' link. Alternatively, you can call on +357 25 944151 or write to us at The Donkey Sanctuary (Cyprus), 30B Agios Pandeleimonas Street, Pano Kivides, 4715 Limassol, Cyprus.